Refund Policy
Understanding our refund process and guidelines
Refunds are governed by the policies of hotels, suppliers, and service providers. Please read the following carefully.
Last Updated: January 2026
General Refund Guidelines
- Refund eligibility depends on the hotel's cancellation and refund rules
- Service fees, convenience fees, or payment gateway charges may be non-refundable
- Refunds, if approved, will be processed to the original payment method
- Partial refunds may apply based on cancellation timing
Refund Timeline
Request Submitted
Your refund request is received and logged in our system
Day 1Review Process
Our team reviews your request and supplier policies
2-3 DaysApproval
Refund is approved and initiated for processing
3-5 DaysBank Processing
Amount credited to your original payment method
7-14 Working DaysApproved refunds are usually processed within 7–14 working days, depending on your bank and payment partners.
Refund Scenarios
Hotel Bookings
- Refund depends on hotel's individual cancellation policy
- Free cancellation bookings are fully refundable if cancelled within the allowed timeframe
- Non-refundable bookings are not eligible for refunds
Non-Refundable Items
- Payment gateway processing fees
- Service or convenience charges
- Bookings marked as "Non-Refundable" at time of purchase
How to Request a Refund
Contact Support
Email us at sales@c2cjourneys.com with your booking reference number
Provide Details
Include your booking ID, reason for refund, and any supporting documents
Wait for Confirmation
Our team will review and respond within 24-48 hours