Frequently Asked Questions

Booking a flight is easy! Simply visit our website, choose your destination, select travel dates, and choose from available flights. You can also customize your search filters to find the best deal.

Once you've selected your flight, proceed to the checkout and enter your payment details. If you need assistance, our customer service team is available to help.

Booking a hotel is simple! Enter your destination city, check-in and check-out dates, and the number of rooms and guests you need.

Browse through available hotels, compare prices and amenities, and select the one that suits your needs. Complete your booking by entering your details and payment information.

Our refund policy ensures that you can cancel your booking within a specified time frame and receive a full refund. For non-refundable tickets, we offer the option to change dates or provide a credit voucher for future travel.

Please note that certain conditions apply, such as booking class and fare rules. For more information, check our refund terms and conditions page.

Yes, your data is secure with us! We use industry-standard encryption and follow best practices to ensure your personal and payment information is protected.

Our website is PCI-DSS compliant, and we continually review our security measures to safeguard your privacy. Feel free to reach out if you have any concerns about your data security.

If you're having trouble booking a flight, check for common issues such as incorrect payment details, expired credit cards, or incorrect traveler information.

Clear your browser cache or try using a different device or browser. If the problem persists, our customer service team is available 24/7 to assist with any technical difficulties or booking-related inquiries.

To cancel a booking:

• Login to your booking dashboard, OR
• Contact our support team via email or phone

Cancellation confirmation will be shared via email. Please note that cancellation charges depend on the hotel's individual cancellation policy. For more details, see our Cancellation Policy.

We accept a wide range of payment methods for your convenience:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm)
• Wallets

All payments are processed securely via Razorpay.

You can reach our support team through:

• Email: sales@c2cjourneys.com
• Phone: +91 99345 47108
• WhatsApp: Available on our website

🕒 We are available 24×7, all days of the week

• Monday – Sunday: Open 24 Hours
• Including Public Holidays

✈️ Our team is always available to assist you with flight bookings, hotel reservations, changes, cancellations, and emergency travel support.

For booking support, cancellations, or queries, please email us with your booking reference number for faster assistance. We aim to respond to all queries promptly.