Privacy Policy
How we collect, use, and protect your information
At C2C Journeys, we value your privacy and are committed to protecting your personal information.
Last Updated: January 2026
Information We Collect
We collect the following types of information to provide and improve our services:
- Name, email address, phone number
- Payment details (processed securely via Razorpay)
- Travel details such as hotel bookings and preferences
- Device information and browsing data for improving user experience
How We Use Your Information
Your information helps us provide better services:
- To process bookings and payments
- To communicate booking confirmations, vouchers, and support updates
- To improve our services and user experience
- To send promotional offers (only if you've opted in)
Data Protection
We do not sell, rent, or share your personal data with third parties except trusted partners (hotels, payment gateways, APIs) strictly for service fulfillment.
Our trusted partners include:
- Hotel booking partners and suppliers
- Razorpay for secure payment processing
- Cloud service providers for data storage
Security Measures
We take your security seriously:
- All transactions are processed through secure, encrypted payment gateways
- We use SSL/TLS encryption for all data transmission
- Regular security audits and updates
- PCI-DSS compliant payment processing
Cookies
We use cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications